With so much chaos in the financial sector right now, I suppose I could be writing about something more important, but I find that that situation is maddening, depressing and worrying enough that I don't need to burden myself right at this minute with thoughts about it. Instead, I'll stick to more mundane topics - like my domestic projects.
So this isn't about remodeling the bathroom or redoing the kitchen cupboards, my latest domestic project is wrangling with our health insurer. I had finally gotten them to waive our wait-period and was completing some new patient forms when I came to the section for putting the claims mailing address. I pulled out my little insurance card and what do you know? It wasn't on there. So I looked that little thing over maybe four times, and my doing so didn't make the address appear. I was infuriated. Whoever heard of not having that information on the insurance card you are supposed to carry around?!
I called customer service and asked for the address.
"You know, that address should be on the insurance card, but it's not" I said to the representative.
"It should be on there." Yes, it SHOULD, I'm thinking.
"Hmmm" I wait for the representative, "You're right, it isn't on there" I KNOW it isn't - damn fool!
I thought of many ways of phrasing my extreme displeasure with the situation, but all I ended up with was,
"You know, when you are in the doctor's office filling out forms, telling me to check my Benefits Handbook for the claims address is not very helpful."
I thought it necessary to point out that this doesn't put BlueCrossBlueShield in a very good light - putting one more obstacle in the way of filing claims. He said he would take note of it, which was "nice" I suppose, but I can hardly be the very first BCBS customer in Texas to notice this....and complain!
Ah well, I am sure I will have many more opportunities to interact with my insurance carrier in a "meaningful" way...until next time.
So this isn't about remodeling the bathroom or redoing the kitchen cupboards, my latest domestic project is wrangling with our health insurer. I had finally gotten them to waive our wait-period and was completing some new patient forms when I came to the section for putting the claims mailing address. I pulled out my little insurance card and what do you know? It wasn't on there. So I looked that little thing over maybe four times, and my doing so didn't make the address appear. I was infuriated. Whoever heard of not having that information on the insurance card you are supposed to carry around?!
I called customer service and asked for the address.
"You know, that address should be on the insurance card, but it's not" I said to the representative.
"It should be on there." Yes, it SHOULD, I'm thinking.
"Hmmm" I wait for the representative, "You're right, it isn't on there" I KNOW it isn't - damn fool!
I thought of many ways of phrasing my extreme displeasure with the situation, but all I ended up with was,
"You know, when you are in the doctor's office filling out forms, telling me to check my Benefits Handbook for the claims address is not very helpful."
I thought it necessary to point out that this doesn't put BlueCrossBlueShield in a very good light - putting one more obstacle in the way of filing claims. He said he would take note of it, which was "nice" I suppose, but I can hardly be the very first BCBS customer in Texas to notice this....and complain!
Ah well, I am sure I will have many more opportunities to interact with my insurance carrier in a "meaningful" way...until next time.
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